Player Handbook
๐Ÿ“–  PLAYER HANDBOOK

Everything You Need to Know
Before You Play

From booking policies to venue rules and frequently asked questions, we've gathered everything in one place to make your Royal Turf experience smooth and enjoyable.

Updated Regularly

Rules & Regulations

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Arrive Early

Please reach the venue at least 10 minutes before your slot begins so play can start on time.

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Advance Payment

Your booking is confirmed only after the advance payment is successfully completed. Unpaid slots remain open.

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No Smoking or Alcohol

Smoking, alcohol, and any form of intoxication are strictly prohibited on the premises at all times.

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Keep It Clean

Help us maintain a clean and hygienic environment. Dispose of waste in designated bins.

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Respect Slot Timing

Please vacate the ground promptly when your booked duration ends. Overtime may affect other players.

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Respect Others

Misconduct, abusive language, or unsporting behaviour toward fellow players or staff will not be tolerated.

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CCTV Security

The entire premises are monitored via CCTV round the clock for the safety and security of all players.

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Weather Policy

In cases of heavy rain or adverse weather, management reserves the right to reschedule or cancel a slot.

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Personal Belongings

Management is not responsible for lost or stolen items. Please keep your valuables secure at all times.

Policy AcknowledgementBy confirming a booking with Royal Turf, you acknowledge that you have read and agreed to the above rules and regulations. We appreciate your cooperation in keeping the venue a safe and enjoyable space for everyone.

Frequently Asked Questions

Booking & Payments

Visit the Booking page, select your preferred date and time slot, enter your details, and complete the advance payment to confirm your reservation instantly.
Yes. Advance payment is required to secure your slot. Without payment, the slot remains available for other players to book.
A partial advance is required at the time of booking. The remaining balance is payable at the venue before your session begins. The exact advance amount is displayed during checkout.
Yes, the balance after your advance can be paid at the venue in cash or via UPI before your session starts.
Online bookings support all major UPI apps, debit cards, credit cards, and net banking via our secure Razorpay gateway. Cash is accepted on-site for the remaining balance.

Cancellation & Rescheduling

Cancellations are permitted up to a minimum notice period before your slot. Please contact our team directly via WhatsApp for cancellation requests.
Refund eligibility depends on how far in advance the cancellation is made. Please reach out to us to discuss your specific situation.
Yes, rescheduling is available subject to slot availability. Contact us at least 24 hours before your original booking time to request a change.
Your slot duration is fixed. If you arrive late, the remaining time cannot be extended or compensated, as the next booking may begin immediately after.
In the event of heavy rain, management will contact you to arrange a reschedule or, where applicable, discuss a refund. We'll always try to find the best possible solution for you.

Venue & Facilities

Yes, parking space is available at the venue for both two-wheelers and four-wheelers.
Yes, Royal Turf is equipped with high-quality floodlights for evening and night sessions, ensuring an excellent playing experience after dark.
Yes, drinking water is available at the venue for all players.
Yes, clean washroom facilities are available on-site for all players.
Absolutely! We welcome tournaments, corporate events, and group bookings. Please contact our team in advance to discuss availability and special arrangements.
Yes, spectators are welcome. Please ensure they do not interfere with ongoing sessions and adhere to the venue rules.
Yes, you are welcome to bring your own gear. Basic equipment is also available at the venue if needed.
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